I stumbled across a bargain last Sunday while out shopping – a winter jacket, marked half off the original price, and another fifty dollars off if I text-messaged the word coats to a designated number. I’ve been keeping my eye open for a new jacket since last year and couldn’t pass this up. It was a really warm one, and simple in style and color. Perfect for me. When I brought it to the register along with a couple of other items, the cashier who rung up my purchases offered some of the worst customer service I’ve ever received. She didn’t greet me or respond when I attempted to be friendly. She scowled as she worked, and when finished, silently handed over my receipt without even looking at me. Clearly, this was a woman unhappy in her work. If I hadn’t been so eager to purchase my things at such bargain prices, I might have just walked out without buying any of it.
On Tuesday, I stopped by my parents’ place to drop off a meal to put in their fridge for another day, and to get a shopping list from my mom so I could pick up a few of their necessities. Mom complimented my new jacket and mentioned she really could use a new one. I told her what a bargain it had been and offered to take her to the store where I’d bought it so she could pick out one for herself. She said she really wasn’t feeling up to leaving the house, much less walking around a department store, but asked if I would just go pick one out for her.
Knowing that winter clothing starts disappearing quickly from the store racks this time of year, I decided to go straight there in the hopes of still finding something for Mom. I was lucky to find one jacket still available in her size, but I didn’t see the sign that was there on Sunday for the text-message discount. When I went to pay, I thought I’d just ask if the offer was still available. The cashier very kindly apologized and said it was not, but let me see what other offers might be available.
I was pleasantly surprised at her attempt to go the extra mile, especially after my experience on Sunday. This very friendly woman asked if I wanted to open up a store credit card that would earn me something like forty-five percent off my purchase. I politely declined, not wanting to take a hit on my credit score for a one-time discount. That’s okay, I said. I’m still going to buy this. The price was still a good deal and within the amount Mom was willing to spend.
Well, let me just check something else, the cashier offered. Here, she exclaimed, pulling a clipped coupon from her register. Here’s a coupon for twenty-five percent off. She was holding it up to show me. Do you want to use this? We both knew darn well that I hadn’t come in with that coupon, but she was offering it to me, simply because I had asked about another discount.
Um, sure! I said. I was a bit astounded at how hard she was working for me, especially knowing I was willing to pay the higher price. I thanked her, explaining that I was purchasing the jacket as a favor to my mom and that Mom would be thrilled and grateful for the lower price.
She smiled and proceeded to ring up the jacket. Thank you so much for doing this! I said to her.
You’re so very welcome, she offered back with a huge smile. Have a good night!
I like that store, and my experience with the crabby cashier on Sunday wasn’t typical, nor likely to keep me from shopping there again. But my experience with the much friendlier employee that Tuesday evening sure made me feel great, and I found myself letting go of any frustration I still felt when I thought back to my prior visit. I regretted not taking note of her name so I could let the company know how well she represented them.
I left with a big smile on my face and then headed off to go buy the things on my parents’ necessities list. As I wandered through another store’s aisles, finding each item, I looked down at the cart I was pushing and had to roll my eyes slightly at the things my seventy-four year-old parents consider necessities.
Between what shopping my parents manage on their own, and the errands my sister and I do for them, I know they don’t stand a chance of the candy dish running dry before one of us ends up at the store again. They absolutely didn’t need this much at one time. But they love to keep a variety of treats on hand so that every one of their kids and grandkids can find something they enjoy when visiting. Besides, I know they buy the kind in the yellow bag especially because it’s my favorite.
The rest of the week had its ups and downs. I had both work-related challenges and successes. While immersed in a project one early afternoon, I heard my phone vibrate with a new text message. I picked it up to take a look and following is what ensued.
I was totally surprised and wondering what he really wanted, but it seems he just wanted to connect with me. That is absolutely not typical of Mark and me. I know he loves me. He knows I love him. But we never just randomly stop to send messages like this one. This past week, he had been working second shift, so he was sleeping when I’d leave for work in the mornings and gone when I’d come home. By the time he’d get back home, I’d be sleeping. Guess he just decided to let me know he missed spending time together.
The weather early this week was warm, but gloomy. We had fog one day and gray skies several days in a row. Late in the week, the temperatures dropped and I was able to put my new jacket to good use. The cold weather brought a slight break in the clouds, just enough to provide some relief from that dreary feeling. It’s funny how different the same sky can look depending on where you see it. Here was the view just a few blocks from home while I waited at a red light.
And only a half hour later, as seen from the office parking lot.
As easy as it is to be connected with so many people these days, through text messaging and social media, I’m hyper-aware that many others are struggling daily with real difficulties in their lives. Some just seem to face one tragedy after the next. By the day, I see messages asking us to pray for successful job interviews, for healing of physical ailments, or to keep loved ones from the grip of death. We may sometimes be guilty of being too connected, but this same connectedness often gives me the opportunity to be grateful for all that I have and each new day I’m graced with. It reminds me to smile whenever the chance comes along, no matter how brilliant or trivial the opportunity seems.